Massive Dynamics USA ensures 100% customer satisfaction. In case of any duplicate charge due to processing error, failing to fulfill any of your special designing requirements or not able to complete your design order as per the delivery policy, your complete design order amount will be refunded. A monthly report of performance services will be provided to you. Either party will not be able to cancel or fully transfer the responsibilities of the service to another service vendor without an official notice of at least 10 business days. Also, Massive Dynamics USA is eligible to subcontract a third party for some of the services.
Your refund would be processed as per the chart below:
All refund requests will be fulfilled as per the following arrangement:
- If request for refund is made between 48- 120 hours, you would be eligible 33% refund (less 10% service & processing fee).
- No refund request will be entertained after 120 hours of your initial design delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.
- If customer is failed to provide briefing and requirements of his project within 7 days than amount he has paid is non-refundable.
All refund requests should be communicated to the support department. Massive Dynamics USA, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis. How to claim your refund
To assure your refund request is approved, please make sure you meet the following requirements:
- Claim your refund specifying your concern by contacting us
- We will try to resolve your concern by virtue of our revision policy immediately or else will email you a refund request approval from our refund department.
After the refund, your design rights would be obtained by Massive Dynamics USA and you would not be able to display any version of the design sent by company. Let us also specify that:
- Since the design rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product or media, nor will you have any ownership interest in or to the same.
- Working in collaboration with the Government Copyright Agencies Massive Dynamics USA would share Copyright Acquisition information for the refunded designs that would restrict the re-use of the designs as original designs in the future.